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Return to shopReturns & Refunds Policy
If you are not fully satisfied with your purchase, we encourage you to review the terms outlined in our Returns & Refunds Policy below. Please note that these terms apply only to products purchased directly through our official website (delrigo.com).
Provider Information
Company Name: ЕАꓢҮ АΝD FАꓢΤ LІΜΙΤЕD
Company number: 15967964
Address: 30 Bell Cres, Manchester, United Kingdom, M11 3UA
Email: support@delrigo.com
Website: delrigo.com
Definitions and Interpretations
For the purposes of this Policy and our Terms, the following definitions apply. Capitalized terms shall have the same meaning regardless of whether they appear in singular or plural form.
- Company: (“We”, “Us”, “Our”) refers to Delrigo.
- Goods: Refers to the digital and/or physical items available for sale on our platform.
- Orders: Refers to the request placed by you to purchase Goods through our Service.
- Service: Refers to our website and the services offered through it.
- Website: Refers to the official site accessible at delrigo.com.
- You: Refers to the individual or legal entity accessing or using our Service.
Digital Product Returns
Overview
Because digital products are typically available for immediate use after purchase, returns are not accepted once delivery has been completed, except in the specific circumstances outlined below in this Policy.
Eligibility for Return
A return request may be considered only under the following circumstances:
- The digital product has not been used and can be verified as unused.
- The delivered product does not match the description provided on our website, and this has been confirmed by our Customer Support team.
- The digital item was previously accessed or activated prior to your purchase.
- A confirmed breach of our platform’s usage policy has occurred.
Refunds
Refunds will be issued only in the following cases:
- A duplicate charge was processed for the same product.
- The product is defective and the issue cannot be remedied within a reasonable period.
How to Request a Refund
To request a refund, you must contact our Customer Support within 14 days of your purchase and provide the following details:
- Your Order ID.
- The reason for your refund request (optional).
- Any supporting evidence, if applicable.
Once your request has been received, it will be reviewed by our team. If approved, the refund will be processed to your original payment method.
Non-Eligible Purchases
Refunds or returns will not be issued in the following situations:
- The product has already been delivered and used.
- Issues arise due to buyer error, including but not limited to misunderstandings regarding the product’s features, compatibility, or usage.
Refund Processing Time
If your refund request is approved, please allow 5–10 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank or payment provider.
Delayed or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or credit card provider, as processing delays may occur on their side. If the issue persists, contact our Customer Support team for further assistance.
Contact Us
For any questions regarding this Returns & Refunds Policy, please contact us at: support@delrigo.com.
Please note that if a digital product has already been downloaded or used, a refund request will not be accepted.